Front Desk Guest Service Agent (FT)
On-siteAcme, Michigan, United States
Job Summary
Check guests into and out of rooms, manage guest accounts, and handle all incoming telephone calls, paging systems, and messages. Act as a resort ambassador by welcoming and bidding farewell to guests while anticipating and resolving concerns before they become complaints. Maintain par stock of office supplies, clean the work area, and assist with PBX duties as needed. Follow all safety, emergency, and environmental policies while adhering to Grand Traverse Resort & Spa standards. Work unsupervised indoors, handling multiple tasks under pressure. Native American preference applies; background investigation and drug screen required.
Required Qualifications
- Prior experience in front desk operations or customer service
- Must have strong computer skills
- Must be able to pass a background investigation
- Must be able to pass a drug screen
- Must be able to stand for long periods of time
- Must be able to lift up to 25lbs
- The ability to work unsupervised for long periods of time
- Handle multiple tasks simultaneously
- Work well under pressure is a must
- Must understand and abide by environmental practices of the resort
Desired Qualifications
- Knowledge of LMS software is a plus
- excellent guest service skills
- high energy level
- good oral and written communication skills
- detail oriented
- ability to type and input data into a computer
- Prior experience in front desk operations or customer service is preferred
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