Front Desk Data Entry Specialist
$43,472–$43,472 year
On-siteIdylwide, Massachusetts, United States
Job Summary
Greet visitors, manage telephone communications, and direct clients to appropriate staff members at the 66 FSS/FSH Military & Family Readiness Center. Maintain accuracy within critical Air Force database systems by inputting and updating data in AFFIRST and DOD TAP systems with at least 85% accuracy within two business days. Manage class and workshop schedules, including the Transition Assistance Program, and send reminder emails to attendees one week prior to class start dates. Ensure all clients sign in and generate monthly usage reports for management while maintaining daily front desk appearance through light housekeeping and material alignment. Provide clear information on routine issues and raise awareness of M&FRC programs.
Required Qualifications
- At least 12 months of prior customer service experience in a business or customer support environment
- Must be eligible for a Common Access Card (CAC)
- Requires a favorable background check and fingerprinting
- Must complete required network access documentation within 24 hours of receipt
- Must be able to dress in appropriate business casual attire
- Must be able to lift 50 lbs
Desired Qualifications
- Strong working knowledge of data entry devices and web-based applications like Microsoft Edge and Chrome
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Windows
- Strong interpersonal skills to effectively work with a diverse population
- Basic understanding of military protocol
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