Front Desk Coordinator
$37,440,000–$41,600,000 year
On-siteCanton, Michigan, United States
Job Summary
Welcome and register all visitors, answer incoming calls professionally, and direct guests to appropriate staff or departments. Provide top-notch customer service to students, families, staff, and external partners while handling mail, packages, and checks. Coordinate campus tours, maintain guest records, support administrative tasks across multiple departments, and assist with events like Open House, Orientation, and Graduation. Manage marketing material inventory and support admissions leadership with paperwork. This role serves as the face of Universal Technical Institute, a 60-year-old institution operating 16 campuses and offering tuition waivers and extensive benefits to employees and their families.
Required Qualifications
- High School diploma or GED
- Customer Service experience
- Ability to work in a fast-paced and highly visible environment
- Ability to maintain a professional and approachable demeanor
- Ability to communicate effectively with all levels of employees and visitors (written and verbal)
- Ability to work well with a variety of styles and personalities
- Possess excellent customer service skills
- Knowledge of Microsoft Office software
- Confidence in public speaking
- Strong keyboarding skills
Desired Qualifications
- Previous experience with multi-line phone system
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