Front Desk Coordinator
On-sitePhiladelphia, Pennsylvania, United States or Blue Bell, Pennsylvania, United States
Job Summary
Answer high volume of incoming calls in a prompt and courteous manner, make outbound phone calls including following up on patient voicemails, and greet patients and visitors courteously. Provide accurate information by utilizing the EMR (Athena) with confidence. Demonstrate caring, compassion, and empathy while troubleshooting issues or investigating when information is incomplete. Collaborate regularly with Center Managers and other team members in a fast-paced urgent care environment. Requires strong customer service skills, active listening, and the ability to work independently with minimal supervision.
Required Qualifications
- Must have strong customer service skills
- Must be able to work in a fast-paced environment with the ability to multitask
- A minimum of a high school diploma or GED is required
- Ability to work independently with minimal supervision
Desired Qualifications
- Must be able to work in a fast-paced environment with the ability to multitask
- Must have strong customer service skills with healthcare experience strongly preferred
- 6+ months' experience in a healthcare setting strongly preferred
- Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting
- Experience on EMR, especially athenaNet is preferred
- Familiarity with healthcare practices
- Excellent communication skills
- They're patient, empathetic, and passionately communicative
- They are confident at troubleshooting and investigate if they don't have enough information to resolve issues
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