Front Desk Coordinator
On-siteOcoee, Florida, United States
Job Summary
Greet patients with warmth and professionalism while answering phones and supporting visitors. Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place. Verify patient insurance, update demographic information, and collect copays with accuracy. Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience. Keep the front desk and reception area organized and stocked, maintaining a welcoming environment. Flex as needed to support other centers during staff absences or higher-volume days. Full-time Monday–Friday, 7:30–4:30, with about one Saturday per month.
Required Qualifications
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
- Monday–Friday, regular business hours
- About 1 Saturday per month, 7:30-12pm
- Infusion Center-Based
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