Front Desk Coordinator
On-siteOrlando, Florida, United States
Job Summary
Greet patients with warmth and professionalism, answer phones, and support visitors while managing appointment scheduling, rescheduling, and confirming visits with all pre-visit requirements and authorizations in place. Verify patient insurance, update demographic information, collect copays, and coordinate patient flow by communicating clearly with nursing staff to ensure a smooth and safe experience. Maintain the front desk and reception area by keeping it organized, stocked, and welcoming. Support other centers within the market during staff absences, openings, or higher-volume days. This Monday–Friday, regular business hours role includes rotating Saturdays. Join IVX Health, a national provider of infusion therapy for chronic conditions, to help redefine the patient experience with a compassionate, values-driven team.
Required Qualifications
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
- Monday–Friday, regular business hours
- 1 Saturday per month
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