Front Desk Coordinator
On-siteCedar Park, Texas, United States
Job Summary
Greet patients with warmth and professionalism, answering phones and supporting visitors. Schedule, reschedule, and confirm appointments while verifying insurance, updating demographics, and collecting copays. Coordinate patient flow with nursing staff and maintain an organized, stocked reception area. Support other centers during absences or high-volume days to ensure smooth operations. This role operates Monday through Friday with rotating Saturdays from 9:00 AM to 5:00 PM. You will work within IVX Health, a national provider of infusion therapy for chronic conditions like Rheumatoid Arthritis and Crohn's Disease, focusing on redefining the patient care experience.
Required Qualifications
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
- Monday–Friday, regular business hours with rotating Saturdays
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