Front Desk Coordinator
On-site · Collierville, Tennessee, United States
Job Summary
Front Desk Coordinator at IVX Health Infusion Center. Manage front-desk operations including greeting patients, answering phones, scheduling and rescheduling appointments, verifying insurance, collecting copays, and coordinating with nursing staff to ensure a smooth patient experience. Maintain an organized reception area, support multiple centers as needed, and uphold patient-focused service during Monday–Friday hours with rotating Saturdays. Requires healthcare-setting front-desk/administrative experience, HS diploma/GED, proficiency with EHR/EMR and scheduling software, and strong customer service and communication skills.
Required Qualifications
- 1–3 years of front desk or administrative experience in a medical or healthcare setting
- High School Diploma or GED required
- Strong understanding of insurance verification, billing basics, and the patient intake process
- Proficiency in EHR/EMR systems and scheduling software
- Knowledge of medical terminology and patient-facing protocols
- Exceptional customer service and communication skills
- Ability to multitask in a fast-paced environment while staying organized and accurate
- Quick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curve
- Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows
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