Front Desk Coordinator
On-siteTampa, Florida, United States
Job Summary
Greet patients and visitors with a warm, welcoming demeanor while ensuring completion of paperwork, sign-in procedures, and security protocols. Answer phone calls, take messages, and redirect calls as necessary to manage inbound inquiries regarding appointments. Verify insurance information, process patient balances, and reconcile copayments daily while maintaining accurate patient records in the system. Keep appointments on schedule by notifying providers of arrivals and reviewing service delivery compared to the schedule. Maintain cleanliness and organization of the front desk and reception area while adhering to HIPAA regulations to protect patient confidentiality. Assist with other administrative tasks as assigned by management.
Required Qualifications
- High school diploma or equivalent
- Willingness to adapt to changing priorities and work schedules as needed
Desired Qualifications
- Previous experience in a medical office or healthcare setting
- Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
- Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
- Proficiency in using scheduling software and electronic medical records (EMR) systems
- Ability to maintain professionalism and composure in stressful situations
- Ability to collaborate effectively with colleagues and contribute to a positive work environment
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