Front Desk Concierge - ROOST Tampa
On-site · Tampa, Florida, United States
Job Summary
A Front Desk Concierge at ROOST Tampa will deliver warm, polished guest service from check-in to check-out, offering personalized recommendations and ensuring a seamless guest experience. Responsibilities include managing reservations and inquiries, staying informed on hotel amenities and local attractions, handling communications via phone and email, coordinating with housekeeping and maintenance, maintaining an organized lobby, resolving guest concerns with empathy, and supporting administrative tasks to ensure smooth daily operations. The role requires 1+ year of front desk/guest-service experience, strong communication, proficiency with reservation systems, and a flexible schedule that covers nights, weekends, and holidays.
Required Qualifications
- 1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest-focused demeanor
- Ability to multitask and remain composed in a fast-paced environment
- Proficiency with reservation systems and front-office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
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