Front Desk - Concierge Professional
$39,520–$43,680 year
On-siteMcLean, Virginia, United States
Job Summary
Welcome all employees, visitors, and vendors with a polished, five-star experience while anticipating and proactively addressing their needs. Maintain a clean, organized reception area, ensure the front desk is never unattended, and coordinate coverage as required. Respond to requests for travel, gifts, and event planning with discretion, and support new hire tours and visitor arrivals. Monitor logbooks for security, enter service requests accurately, and assist with meeting logistics and internal communications. Serve as a backup for remote switchboard coverage when needed and coordinate with local vendors for discounts. Achieve monthly service metrics, contribute to Standard Operating Procedure documentation, and adapt to changing priorities in this onsite Monday through Friday role.
Required Qualifications
- Minimum of 3 years of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams
- Ability to use internet search tools, navigate systems, and complete accurate data entry
- Dependable, flexible, and committed to delivering consistent service
- Experience supporting a corporate office environment
- Experience working with employees, vendors, and guests in a polished service setting
- Ability to manage multiple priorities in a fast-paced environment
- Ability to adhere to schedule
- Flexibility to adapt to changing tasks/priorities
- Strong verbal and written communication skills
- Professional presence and excellent interpersonal skills
- Strong attention to detail and organizational skills
- This is an onsite full time position
- Monday - Friday from 9:30 a.m. to 6:00 p.m.
Desired Qualifications
- Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred
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