Front Desk Concierge
On-siteNassau, New Providence, Bahamas
Job Summary
Greet and check in guests warmly while managing appointment scheduling, confirmations, and cancellations using the spa's booking system. Answer incoming calls, provide full orientation to facilities and services, and process payments with accurate cash handling and transaction closing. Promote spa services, packages, and retail products to support revenue goals while coordinating communication between front desk and treatment staff. Maintain cleanliness of the reception area, assist with opening and closing procedures, and resolve guest concerns professionally. Requires minimum one year of front desk or customer service experience, proficiency with point of sale systems, and availability for evenings, weekends, and holidays.
Required Qualifications
- Minimum 1 year of experience in a front desk, reception, or customer service role
- Friendly, professional demeanor with a genuine commitment to guest satisfaction
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
- Proficiency with point of sale systems
- Computer literate with proficient typing skills
- Proficiency in Microsoft Office 365 (Outlook mail and calendar, Word, Excel)
- Effective written and verbal communication skills
- Sales-motivated with a positive, team-player attitude
- Responsible, dependable, and able to work with minimal supervision
- Flexible availability including evenings, weekends, and holidays
Desired Qualifications
- spa or hospitality experience
- Book4Time experience
- Experience in a luxury spa, hotel, or resort environment
- Familiarity with Elemis or other professional spa product lines
- Bilingual
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