Front Desk Closing Late Night

Oversee front desk operations during evening closing shifts, ensuring the facility is properly secured and prepared for the next day. Greet and check in members and guests using proper procedures while delivering exceptional customer service across phone, email, and in-person interactions. Direct guests and appointments to appropriate staff efficiently, support guest check-in and onboarding processes, and handle daily cash reconciliation accurately. Assist the sales team with guest tours and membership support, manage POS handling and end of night close out, and support prospect and member outreach via calls, texts, and emails. Schedule: 3–4 days per week (16–24 hours), 5:15pm–11:15pm. No extended travel or time off during the first 4 months. Previous customer service experience required; fluent in English.