Front Desk Clerk
On-siteNaples, Florida, United States
Job Summary
Greets, registers, and checks guests in and out while issuing room keys and managing key control. Handles telephone inquiries regarding hotel services, dining, and travel directions. Operates the front office computer system to keep records of room availability and guest accounts, then computes bills and collects payments. Makes and confirms reservations, performs night audit, and resolves guest complaints in line with company policy. Confers with other departments to coordinate activities and adheres to all safety procedures and policies. Works part-time shifts on weekends and evenings with flexibility to cover sick employees.
Required Qualifications
- High school diploma or GED
- Ability to measure, add, subtract, multiply and divide
- General knowledge of computers
- Ability to solve practical problems and deal with a variety of variables and situations
- Ability to meet US employment eligibility requirements
- Must be able to lift 40 — 60 pounds
- Shifts on Saturday, Sunday, and Monday evenings
- One to two additional day shifts a month
- Flexible/available to cover fellow employees when they are sick and taking scheduled days off
Desired Qualifications
- Additional education
- Some customer service
- Knowledge of Cloud Beds hotel management software
- RoomMaster Hotel Management Software
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