FRONT DESK CLERK
On-siteColonial Heights, Virginia, United States
Job Summary
Greet guests and register/check them in and out, assign rooms, issue and deliver keys, and coordinate with Bell staff or guests. Manage guest information, collect payments for room charges and other services, and post charges by hand or machine. Answer inquiries about hotel services, directions, and local activities; make and confirm reservations; assist with restaurant, transportation, or entertainment bookings; handle mail and messages; secure valuables in safe, and adhere to credit policies. Maintain records of room availability and guest accounts; cross-sell hotel services; communicate with other departments; ensure timely, friendly service and professional appearance in line with company policies. Requires strong prioritization, attention to detail, reliability in transportation, and a high school diploma or GED.
Required Qualifications
- Proven experience as a front desk agent preferred
- Prioritization and time management skills required
- Working quickly without compromising quality
- Attention to Detail skills required
- Reliable mode of transportation required
- High school diploma or GED certification or an equivalent combination of education and experience
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