Front Desk Clerk- Part Time (Night Auditor)

Job Summary

Required Qualifications

• •Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• •Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• •Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• •Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• •Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• •Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• •Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• •Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• •Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• •Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• •Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• •Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• •Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Desired Qualifications

• •The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.