Front Desk Clerk

Process all guest check-ins by confirming reservations, assigning rooms, and issuing keys. Handle payments including room charges, cash, checks, and credit. Process check-outs and resolve late or disputed charges. Answer, record, and process guest calls, messages, requests, and concerns. Coordinate with Housekeeping to track room readiness. Communicate parking procedures and dispatch bell or valet staff as needed. Supply guests with directions and local area information. Run daily reports on arrivals and departures, identify special requests, and verify accuracy. Complete cashier and closing reports in the computer system. Cash personal and traveler's checks. Count the bank at shift start and end, then balance and drop receipts per Accounting specifications. Follow safety policies, report accidents, and maintain professional appearance. Welcome guests, address service needs, and assist individuals with disabilities.