Front Desk Clerk
On-siteBig Pine Key, Florida, United States
Job Summary
Process guest check-ins and check-outs, create check-in packets, and run daily reports from the reservation system. Assist guests with resort services, resolve issues, and verify visitor departures. Keep the Community Manager apprised of incidents and mail confirmations as needed. Communicate with other departments to support customer satisfaction while adhering to Cove Communities policies. Requires working knowledge of the facilities, layout, programs, and reservation system, plus Microsoft Office skills. Must possess superior customer service abilities and effective communication across all staff levels. High school diploma or GED required; RV camping or reservation experience is a plus.
Required Qualifications
- working knowledge of the facilities, layout, programs, product line and reservation system
- superior customer service skills
- Ability to effectively communicate with all levels of staff and guests
- knowledge of Microsoft Office
- Working knowledge of computerized reservations systems
- Minimum high school diploma or GED
- Excellent organizational skills with a high level of accuracy
- Standing for long periods of time
- Lifting of up to 25 lbs.
Desired Qualifications
- RV camping knowledge a plus
- Reservation experience a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.