Front Desk Clerk
On-siteDurham, North Carolina, United States
Job Summary
Assist guests efficiently, courteously, and professionally while maintaining high service and hospitality standards. Promptly address guest concerns, post charges, collect payments, and follow cash handling procedures. Handle guest mail and messages with respect, stay knowledgeable about the hotel brand and travel programs, and communicate feedback to departments and management. Respond quickly to calls, lobby visitors, and team members needing assistance while maintaining full knowledge of hotel safety and emergency procedures. This role requires flexibility to work varied shifts, including evenings, weekends, and holidays.
Required Qualifications
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Desired Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.