Front Desk Clerk
On-siteDurham, North Carolina, United States
Durham, North Carolina, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Assist guests efficiently, courteously, and professionally by handling reservations, payments, and inquiries while maintaining brand standards. Promptly address guest concerns to ensure satisfaction and manage mail and messages with privacy. Post charges, collect payments following cash handling procedures, and communicate guest feedback to departments and management. Respond quickly to incoming calls, lobby visitors, and team members needing assistance. Maintain knowledge of hotel safety, emergency procedures, and various guest programs.
Required Qualifications
- Full knowledge of hotel safety and emergency procedures
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Assisting guests efficiently, courteously and professionally at all times
- Post guest charges, collect payments and follow all cash handling procedures as required by Concord
- Handle guest mail and messages with respect to privacy and professionalism
- Demonstrate strong communication and problem-solving skills
- Maintain professionalism and accuracy in handling reservations, payments, and guest inquiries
- Maintain a service-oriented attitude
- Demonstrate attention to detail
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