Front Desk

Conduct orientation training on company systems, payroll schedules, and local community resources including cultural centers and transportation options. Perform front desk duties by executing check-in and check-out procedures, managing house banks, and resolving guest concerns while promoting the Preferred Guest Program. Prepare VIP arrivals by inspecting rooms, assigning amenities, and acting as a liaison between guests and operating departments. Inspect guest rooms and public spaces to ensure compliance with standards, coordinate daily cleaning activities, and communicate room availability and supply needs to supervisors. Maintain guest databases, oversee department inventory control, and coordinate teamwork across departments to deliver the highest standard of service.