Front Desk Associate - Yorkville
On-site · Toronto, Ontario, Canada
Job Summary
Front Desk Associate at Myo - Yorkville serves as the face of the clinic, delivering exceptional service and hospitality while managing front desk operations, scheduling, inquiries, invoicing, and client communications. The role supports clinicians and aims to provide an outstanding client experience, maintain clinic organization and cleanliness, and contribute to marketing and business-driving initiatives. Requires 1+ year of customer service or hospitality experience, ability to work at least 3 shifts per week, strong communication, detail orientation, and teamwork. Benefits include employer-paid extended health for full-time staff, RRSP with profit-sharing, pet insurance, staff treatment sessions, and mental health support.
Required Qualifications
- 1+ year of experience in customer service or hospitality
- Ability to work a minimum of 3 shifts per week
- Strong client-focused service mentality
- Excellent communication and interpersonal skills
- Attention to detail and organization
- Ability to maintain clinic cleanliness and environments
- Ability to support clinicians and maintain schedules
- Comfort with administrative tasks (invoicing, notes, claims)
- Team player with collaborative mindset
- Adaptable in a fast-paced environment
- Willingness to engage in marketing and business-driving initiatives
- Commitment to the company values: Care Deeply, One Team, Make it Count, Set the Pace, Never Stop Learning
- Proactive problem-solving and ability to handle client questions
- Positive and authentic communication style
- Experience with booking systems or clinic software
- Ability to maintain confidential client records
- Punctual and reliable
- Comfort with greeting clients and delivering a welcoming experience
- Ability to multi-task across reception and administrative duties
- Fluency in English (additional languages a plus)
- Knowledge of general medical/therapy clinic operations
Additional Requirements
- None specified
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