Front Desk Associate
$33,280–$41,600 year
On-site · Colorado Springs, Colorado, United States
Job Summary
Front Desk Associate position in a pediatric clinic serving children and families. Responsibilities include greeting and guiding families, managing phones and messages, routing inquiries to therapists or staff, coordinating appointment reminders and scheduling, maintaining HIPAA-compliant communications, ensuring responsive and calm front-office service, assisting clinical staff with non-clinical tasks, and supporting safety and environment for children with diverse needs. The role requires adaptability, clear communication, discretion, reliability, and the ability to balance multiple tasks in a dynamic clinic setting. Preferred: bilingual English/Spanish, EMR familiarity, and experience in medical/therapy pediatrics.
Required Qualifications
- High school diploma or equivalent
- Strong verbal communication skills and a calm, clear phone presence
- Demonstrated ability to adapt quickly and support multiple people with different needs simultaneously
- High level of discretion and confidentiality (HIPAA compliance required)
- Punctual, dependable, and consistently professional in conduct
- Genuine comfort with an ever-changing day
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