Front Desk Associate - Renaissance Framingham Hotel & Conference Center

Front Desk Associate at Renaissance Framingham Hotel & Conference Center handles guest registration, reservations, and provides information about the hotel and local area. Responsibilities include operating the front desk, greeting guests, processing check-ins/outs and payments, handling guest requests and complaints, coordinating with Housekeeping, maintaining lobby standards, and upholding brand policies. Must have strong customer service, verbal/written communication skills, knowledge of local area, and be able to work a 7-day rotating schedule including nights, weekends, and holidays. Proficiency with Microsoft Office and hotel property management software is expected. Bilingual in English/Spanish preferred.