Front Desk Associate
$33,280–$33,280 year
On-siteGeneva, New York, United States
Job Summary
Welcome and exit members with hellos and goodbyes, answer telephone inquiries promptly and knowledgeably, and resolve customer concerns using strong problem-solving skills. Anticipate member needs, provide gracious service while maintaining cleanliness for up to 50% of the shift, and handle payments, change, and receipts with high accuracy. Drive revenue by communicating product benefits and special promotions, and answer questions regarding business procedures and policies in a customer-friendly manner. Work in a fast-paced retail environment, managing multiple responsibilities with a flexible rotating schedule.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
- Superior customer service skills, preferably in the fitness industry
- Hard working, enthusiastic and energetic
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
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