Front Desk Associate
$33,280–$33,280 year
On-siteQueensbury, New York, United States
Job Summary
Welcome and exit members with hellos and goodbyes while anticipating needs and answering phones promptly. Resolve customer concerns using strong communication skills and maintain club cleanliness for up to 50% of the shift. Accept payments, provide change and receipts, and drive revenue by promoting products and special promotions. Answer questions regarding business procedures and policies in a customer-friendly manner. Manage multiple responsibilities with a solid work ethic in a fast-paced retail environment. Requires 18+ years old, high school diploma, and six months of retail customer service experience. Flexible rotating schedule with competitive salary, 401K, health benefits, and free Black Card membership.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit, stand, and use their hands and fingers to handle or feel
- Ability to stand, walk, reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
- Hands-on experience in accepting payments from customers and give change and receipts
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns
- Ability to balance multiple tasks with a friendly, courteous demeanor
- Friendly, courteous demeanor
- Hard working, enthusiastic and energetic
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