Front Desk Associate

Greet members and guests upon entry and exit, assisting with check-ins and answering phone inquiries. Resolve member concerns by escalating to a Manager as needed and handle membership functions including sign-ups, billing updates, and cancellations. Execute retail transactions to drive sales goals while promoting the Judgement Free Zone on the club floor. Perform prospective member calls and tours to assess needs, and conduct regular cleaning and sanitizing of equipment, restrooms, and communal spaces. Address maintenance issues such as broken equipment or leaky faucets during comprehensive club walkthroughs.