Front Desk Associate
On-siteKnoxville, Tennessee, United States or North Broadway, Ohio, United States
Job Summary
Welcome and exit members with hellos and goodbyes, anticipate their needs, and provide efficient telephone service. Resolve customer concerns using strong communication skills while maintaining cleanliness for up to 50% of the shift. Accept payments, give change, and drive revenue by promoting products and special promotions. Answer questions regarding business procedures and policies in a customer-friendly manner. This role requires a high school diploma, six months of retail customer service experience, and the ability to lift up to 50 pounds frequently. Candidates must be comfortable with a flexible rotating schedule and stand or walk for extended periods.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
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