Front Desk Associate
$33,280–$33,280 year
On-siteAlbany, New York, United States
Job Summary
Welcome and exit members professionally, answer telephone inquiries promptly, and resolve customer concerns using strong communication skills. Anticipate member needs, provide accurate business information, and handle payments, receipts, and change. Maintain club cleanliness for up to 50% of the shift while driving revenue by promoting products and special promotions. Weekday hours are Monday through Wednesday from 5:00pm to 9:00pm, with Friday from 1:00pm to 5:00pm. Weekend availability is required. Candidates must be 18 or older with a high school diploma and six months of retail customer service experience.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
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