Front Desk Associate
$33,280–$33,280 year
On-siteEast Greenbush, New York, United States
Job Summary
Welcome and exit members with hellos and goodbyes while anticipating needs and answering phones promptly. Resolve customer concerns using communication and problem-solving skills, and handle payments, change, and receipts with accuracy. Maintain club cleanliness for up to 50% of the shift and drive revenue by promoting products and special promotions. Answer questions regarding business procedures and policies in a customer-friendly manner. This role requires managing multiple responsibilities in a fast-paced retail environment, with availability for weekday and weekend hours. Candidates must be comfortable working a flexible rotating schedule and possess strong decision-making and self-starter skills.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
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