Front Desk Associate
$35,235–$35,235 year
On-siteStamford, Connecticut, United States or Harborview, Maryland, United States
Job Summary
Welcome and exit members with hellos and goodbyes while answering telephone calls and resolving customer concerns. Anticipate member needs, provide efficient payment processing including change and receipts, and drive revenue by promoting product benefits and special promotions. Maintain club cleanliness for up to 50% of the shift and answer questions regarding business procedures and policies in a customer-friendly manner. This role requires managing multiple responsibilities in a fast-paced retail environment with a flexible rotating schedule, including potential weekend hours. Candidates must be comfortable standing, lifting up to 50 pounds, and balancing tasks with a friendly demeanor.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit, stand, and use their hands and fingers to handle or feel
- Ability to stand, walk, reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
- Weekday and/or Weekend Hours based on club needs
- Open or Flexible availability
Desired Qualifications
- 1-year Fitness experience
- Hands-on experience in accepting payments from customers and give change and receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Hard working, enthusiastic and energetic
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
- Ability to balance multiple tasks with a friendly, courteous demeanor
- Anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes
- Ability to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
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