Front Desk Associate

Job Summary

Required Qualifications

• •18 years old or older
• •A High School Diploma Or Equivalent
• •Six months face to face customer service experience in a retail environment
• •Ability to manage multiple responsibilities
• •Solid work ethic with strong decision-making, problem resolution skills
• •Self-starter who takes initiative with minimal direction and supervision
• •Comfortable working a flexible rotating schedule
• •Superior customer service skills
• •Ability to talk and hear
• •Ability to sit
• •Ability to stand
• •Ability to use their hands and fingers to handle or feel
• •Ability to walk
• •Ability to reach with arms and hands
• •Ability to climb or balance
• •Ability to stoop, kneel, crouch or crawl
• •Ability to frequently lift and move up to 50 pounds
• •Ability to occasionally lift and move objects up to 75 pounds
• •Weekday and/or Weekend Hours based on club needs
• •Open or flexible availability

Desired Qualifications

• •1-year Fitness experience
• •Hands-on experience in accepting payments from customers and give change and receipts
• •Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
• •Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
• •Ability to maintain the cleanliness of the club for up to 50% of the shift
• •Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
• •Ability to anticipate member's needs, respond promptly and acknowledge all members
• •Provide gracious and efficient telephone service
• •Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience
• •Ability to balance multiple tasks with a friendly, courteous demeanor
• •Hard working, enthusiastic and energetic
• •High School Diploma Or Equivalent preferred