Front Desk Associate
On-siteColumbia, South Carolina, United States
Columbia, South Carolina, United StatesOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Greet members and guests, assist with check-ins, and answer phones while promoting the Judgement Free Zone®. Handle membership functions including sign-ups, billing updates, cancellations, and unpaid balance collections. Execute retail transactions to drive sales goals and conduct prospective member tours. Perform daily cleaning and sanitizing of equipment, communal spaces, and restrooms; conduct comprehensive club walks to address safety, policy, and cleanliness issues. Promptly report maintenance concerns such as broken equipment or fixtures. Resolve member concerns and escalate to a Manager as needed.
Required Qualifications
- Must be 18 years of age or older
- Must be able to lift up to 75 pounds
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- 6-12 months of experience in a customer service environment is preferred
- Exhibit a positive and upbeat attitude
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
- Pride yourself on your work while being punctual, reliable, and dependable
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
- Act with integrity and show respect to everyone around you
- Exhibit strong communication skills and have an ability to listen and empathize
- Inspire and motivate others to achieve their goals
- Are a quick study with the ability to apply what you have learned during online and hands-on training
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