Front Desk Associate
$35,235–$35,235 year
On-siteEast Haven, Connecticut, United States
Job Summary
Welcome and exit members with hellos and goodbyes, answer telephones promptly, and resolve customer concerns using strong communication skills. Maintain club cleanliness for up to 50% of the shift, process payments, give change, and drive revenue by promoting products and special promotions. Provide accurate information regarding business procedures and policies while anticipating member needs in a fast-paced retail environment. This role requires balancing multiple tasks with a friendly demeanor, managing a flexible rotating schedule, and meeting physical demands including lifting up to 50 pounds. Candidates must possess a solid work ethic, self-starter initiative, and preferably six months of retail customer service experience or one year in fitness.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
- Hands-on experience in accepting payments from customers and give change and receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
- Hard working, enthusiastic and energetic
- Ability to anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns
- Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes
- Ability to balance multiple tasks with a friendly, courteous demeanor
- Fosters positive customer satisfaction and loyalty
- Promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values
- Friendly and courteous individual who consistently delivers first-rate service
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