Front Desk Associate
$33,280–$33,280 year
On-siteDepew, New York, United States
Job Summary
Welcome and exit members with hellos and goodbyes, answer telephone calls promptly and knowledgeably, and resolve customer concerns using strong problem-solving skills. Anticipate member needs, provide efficient customer service while accepting payments, giving change, and issuing receipts. Maintain club cleanliness for up to 50% of the shift and drive revenue by communicating product benefits and special promotions. Answer questions regarding business procedures and policies in an exact, customer-friendly manner. Work a flexible rotating schedule including early mornings and weekends, standing, walking, and lifting up to 50 pounds frequently.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
- Weekday and/or Weekend Hours based on club needs
- Monday: 4:30am - 11:00am
- Tuesday: 4:30am - 11:00am
- Wednesday: 4:30am - 11:00am
- Thursday: 4:30am - 11:00am
- Friday: 4:30am - 11:00am
- Saturday: 6:30am - 1:00pm
- Sunday: 6:30am - 1:00pm
Desired Qualifications
- 1-year Fitness experience
- Open or Flexible availability
- Hands-on experience in accepting payments from customers and give change and receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
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