Front Desk Associate

Greet members and guests upon entry, assist with check-ins, and answer phones while promoting the Judgement Free Zone®. Handle membership functions including sign-ups, billing updates, cancellations, and unpaid balance collections. Execute retail transactions to drive sales goals and conduct prospective member tours to assess needs. Resolve member concerns and escalate issues to managers as required. Maintain club standards by performing regular cleaning, sanitizing equipment and restrooms, conducting comprehensive safety walks, and addressing maintenance requests for broken fixtures or missing equipment.