Front Desk Associate
On-siteNashua, New Hampshire, United States
Job Summary
Greet members and guests at club entrances, assist with check-ins, and answer phones. Handle membership functions including sign-ups, billing updates, cancellations, and unpaid balance collections. Promote the Judgement Free Zone by connecting with members on the floor and executing retail transactions to drive sales goals. Perform prospective member calls and tours to assess needs. Maintain club standards by regularly cleaning and sanitizing equipment, restrooms, and communal spaces, while conducting comprehensive safety walks to address policy issues and facility concerns. Escalate member concerns to managers as needed.
Required Qualifications
- Must be 18 years of age or older
- Willing to become CPR/AED Certified
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- 6-12 months of experience in a customer service environment is preferred
- Exhibit a positive and upbeat attitude
- Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members
- Pride yourself on your work while being punctual, reliable, and dependable
- Handle all interactions with diplomacy and exhibit a genuine motivation for helping others
- Act with integrity and show respect to everyone around you
- Exhibit strong communication skills and have an ability to listen and empathize
- Inspire and motivate others to achieve their goals
- Are a quick study with the ability to apply what you have learned during online and hands-on training
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