Front Desk Associate
$33,280–$33,280 year
On-siteWilliamsville, New York, United States
Williamsville, New York, United StatesOn-siteFull Time$33,280–$33,280 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Welcome and exit members with hellos and goodbyes, anticipate their needs, and provide efficient telephone service while resolving concerns. Handle payments, give change, and issue receipts, then drive revenue by communicating product benefits and promotions. Maintain club cleanliness for up to 50% of the shift and answer questions regarding business procedures and policies. Work flexible rotating weekday and weekend hours, including evenings and weekends, while managing multiple responsibilities with a friendly demeanor.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
- Weekday and/or Weekend Hours based on club needs
- Monday: 5:00pm - 11:00pm
- Tuesday: 5:00pm - 11:00pm
- Wednesday: 5:00pm - 11:00pm
- Thursday: 5:00pm - 11:00pm
- Friday: 3:00pm - 9:00pm
- Saturday: 1:00pm - 7:00pm
- Sunday: 1:00pm - 7:00pm
Desired Qualifications
- One-year Fitness experience
- Open or Flexible availability
- Hands-on experience in accepting payments from customers and give change and receipts
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
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