Front Desk Associate

Greet members and guests upon entry, assist with check-ins, and answer phones while maintaining a friendly demeanor. Resolve member concerns, escalate issues to managers as needed, and handle membership functions including sign-ups, billing updates, and cancellations. Execute retail transactions, drive sales goals, and conduct prospective member calls and tours. Perform regular cleaning and sanitizing of exercise equipment, communal spaces, and restrooms, ensuring all areas are stocked and clutter-free. Conduct comprehensive club walks to address safety, policy, and cleanliness concerns, and promptly report maintenance issues such as broken equipment or leaking fixtures.