Front Desk Associate
On-siteKnoxville, Tennessee, United States or North Broadway, Ohio, United States
Job Summary
Welcome and exit members with hellos and goodbyes, anticipate their needs, and provide gracious telephone service. Resolve customer concerns using strong communication skills, accept payments and give change, and drive revenue by promoting products and special promotions. Maintain club cleanliness for up to 50% of the shift while answering questions about business procedures and policies. This role requires balancing multiple tasks in a fast-paced retail environment with a friendly demeanor. Candidates must be comfortable with a flexible rotating schedule and possess solid decision-making and problem-resolution skills.
Required Qualifications
- 18 years old or older
- A High School Diploma or Equivalent
- Six months face to face customer service experience in a retail environment
- Ability to manage multiple responsibilities
- Solid work ethic with strong decision-making, problem resolution skills
- Self-starter who takes initiative with minimal direction and supervision
- Comfortable working a flexible rotating schedule
- Superior customer service skills
- Ability to talk and hear
- Ability to sit
- Ability to stand
- Ability to use their hands and fingers to handle or feel
- Ability to walk
- Ability to reach with arms and hands
- Ability to climb or balance
- Ability to stoop, kneel, crouch or crawl
- Ability to frequently lift and move up to 50 pounds
- Ability to occasionally lift and move objects up to 75 pounds
- Weekday and/or Weekend Hours based on club needs
- Open or Flexible availability
Desired Qualifications
- 1-year Fitness experience
- Hands-on experience in accepting payments from customers and give change and receipts
- Drive revenue by communicating and demonstrating benefits of products and special promotions to customers
- Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Ability to maintain the cleanliness of the club for up to 50% of the shift
- Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment
- Ability to anticipate member's needs, respond promptly and acknowledge all members
- Provide gracious and efficient telephone service
- Utilize strong communication and problem-solving skills to effectively resolve customer concerns
- Ability to balance multiple tasks with a friendly, courteous demeanor
- Friendly, courteous demeanor
- First-rate service
- Positive customer satisfaction and loyalty
- Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values
- High School Diploma or Equivalent preferred
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