Front Desk Associate (Per-diem- HD 9/1/2026) Float Annapolis, MD- Crofton, MD- Columbia, MD & Glen Burnie, MD

Job Summary

Required Qualifications

• •Team player that can function independently in a fast-paced environment
• •Intermediate skills with Microsoft Office Suite
• •Ability to work flexible work schedules based on office needs
• •At times, it may require travel to another site within reason
• •Excellent customer service and telephone skills
• •Strong verbal and written communication skills
• •Professional and friendly demeanor
• •Quality focused and detail oriented
• •Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
• •Outstanding time management, organizational, and critical thinking skills
• •Superior situational awareness and ability to successfully react to urgent situations
• •Prior Front Desk, concierge, customer service or other hospitality experience preferred
• •High school diploma or GED

Desired Qualifications

• •Prior experience in a healthcare environment and knowledge of medical insurance preferred
• •Socially perceptive and ability to relate to children and how they interact with their families
• •Comfortability with routinely shifting demands
• •Navigate multiple computer systems
• •Ability to greet families professionally both in person and on the phone
• •Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• •Accesses empathy and active listening in difficult interpersonal situations
• •Supports patient care quality initiatives as directed
• •Coordinates escalations and urgent issues to ensure timely and complete resolutions
• •Collaborates and communicates with site leadership to facilitate management of complex patient issues
• •Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
• •Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
• •Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
• •Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• •Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
• •Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
• •Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
• •Executes other duties as assigned