Front Desk Associate
$35,360–$35,360 year
On-sitePort Saint Joe, Florida, United States
Job Summary
Answer clinic phone calls, direct them to appropriate departments, and schedule patient appointments according to daily provider quotas. Check in patients, notify clinical staff of arrivals, and collect fees for services rendered while assisting with checkouts. File and organize patient charts in the Records Room, confirm next-day appointments, and process chart information to obtain required authorizations. Balance day sheets, manage cash and credit card receipts, and maintain an accurate postage log. Escalate complex scheduling or patient concerns to leadership per protocol. Maintain regular attendance to support clinic operations. Monday-Friday, 8am-5pm.
Required Qualifications
- At least 6 months experience in a customer service or patient-facing position
- Experience managing multiple tasks, including answering phones, scheduling appointments, maintaining patient records, and processing payments
- Experience using electronic health records (EHR) systems, scheduling software and office equipment
- Knowledge of HIPAA and patient confidentiality standards
- Strong verbal and written communication skills
Desired Qualifications
- Experience in a healthcare administrative environment
- At least 2years experience in a customer service or patient-facing position
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