Front Desk Associate

Greet patients warmly, verify appointment details, and collect necessary documentation including ID and insurance cards. Book, confirm, and reschedule appointments while verifying insurance eligibility and benefit coverage for all visits. Collect co-payments, calculate financial responsibility, and document transactions in the practice management system. Enter data accurately, complete chart prep, and handle medical records requests. Answer phones, relay messages between patients and clinical staff, and maintain protected health information in accordance with HIPAA guidelines. Maintain a clean reception area, address patient concerns professionally, and photocopy records per policy. Participate in daily huddles, assist with new hire orientation, and travel to other offices locally as needed for this floating position.