Front Desk Associate
$27,040,000–$31,200,000 year
On-siteShreveport, Louisiana, United States
Shreveport, Louisiana, United StatesOn-siteFull Time$27,040,000–$31,200,000 yearEntry LevelHigh School Or EquivalentSmall
Full TimeEntry LevelHigh School Or EquivalentSmall
Job Summary
Answer phone calls, check members in and out for appointments, set appointments, and greet guests upon arrival. Sell and renew memberships, call inactive members to invite appointments, and relay member concerns to the manager. Maintain the front desk and reception area, assist with administrative tasks like filing and data entry, and support cleanliness of therapy rooms and inventory management. Apply strategic sales offerings for dues and cash payments. Work flexible days and hours in a fast-paced environment, adhering to clinic policies and procedures.
Required Qualifications
- High school diploma or equivalent (GED)
- Basic math and cash handling experience
- Phone and computer skills
- Must be customer service oriented
- Must have good communication skills
- Must be able to prioritize and perform multiple tasks
- Must be able to work flexible days and hours
- Satisfactory results of background and reference check
- General knowledge of services and modalities offered by Massage Envy Spa
- Understands and believes in the healing benefits of massage therapy and bodywork
- Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors
- Must be able to use office equipment, including telephones, computers, fax and copier machines
- Is regularly at work and on time, as scheduled
- Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors
- Follows management's policies, procedures and direction
- Accepts constructive criticism in a positive manner and uses it as a learning tool
Desired Qualifications
- Customer service and sales experience
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