Front Desk Associate
$31,200–$34,320,000 year
On-siteWilliamsburg, Virginia, United States
Job Summary
Greet and register guests, manage check-ins and checkouts, and handle reservations and cancellations using the PMS. Post room and food charges, compute guest bills, and collect payments while ensuring cash and check departments remain balanced. Answer inquiries regarding hotel services, dining, and travel directions, and transmit mail and messages for guests. Keep the Front Desk area clean, coordinate with Housekeeping on special requests, and maintain proper telephone etiquette. Work weekends and holidays to support the hotel's operations across Marriott, Hilton, Hyatt, and InterContinental brands.
Required Qualifications
- Has a sincere desire to exceed guest expectations
- Must have exceptional oral and written communication skills
- Must be dependable
- Must have computer proficiency
- Must have a minimum of a high school diploma or equivalent
- Must be able to work weekends and holidays
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