Front Desk Associate - Lake Norman
$28,080–$28,080 year
On-siteHuntersville, North Carolina, United States
Job Summary
Welcome pet parents and their pets while organizing check-ins, check-outs, and suite placements. Handle drop-offs and pickups, answer calls and emails, and complete cashier and point-of-sale operations. Maintain cleanliness of the entranceway, lobby, and cat room, and act as a liaison to the veterinary service team. Put on and remove harnesses at check-in and check-out, ensuring all pet needs are met. Requires considerable physical labor, including lifting up to 60 lbs and standing for long periods. Flexible schedule needed for days, nights, weekends, holidays, and peak times. Pet Paradise offers resort-style care, grooming, and veterinary services across nine states.
Required Qualifications
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- Cheerful, friendly, and a positive team-oriented attitude
- Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
- Enjoys problem solving in order to provide our guests and customers with a premier experience
- This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Desired Qualifications
- Familiar with different types of harnesses
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