Front Desk Associate (Full-time) Columbia, MD & Glen Burnie, MD
$35,360–$58,240 year
On-siteColumbia, Maryland, United States
Job Summary
Greet families professionally in person and on the phone, answering questions and utilizing active listening in difficult situations. Manage patient flow throughout the waiting and registration process, including assisting with self-registration, while accurately registering patients and maintaining complete accounts with HIPAA compliance. Coordinate escalations and urgent issues with site leadership to ensure timely resolutions, and execute opening and closing duties such as organizing, stocking, and sanitizing. This role requires the ability to multi-task in a fast-paced environment, calculate simple figures, and navigate multiple computer systems. Intermediate Microsoft Office skills and a high school diploma are required, with prior healthcare or hospitality experience preferred. Candidates must work flexible schedules and may be required to travel between sites.
Required Qualifications
- Intermediate skills with Microsoft Office Suite
- Ability to work flexible work schedules based on office needs
- At times, it may require travel to another site within reason
- Excellent customer service and telephone skills
- Strong verbal and written communication skills
- Professional and friendly demeanor
- Quality focused and detail oriented
- Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- Outstanding time management, organizational, and critical thinking skills
- Superior situational awareness and ability to successfully react to urgent situations
- Prior Front Desk, concierge, customer service or other hospitality experience preferred
- High school diploma or GED
Desired Qualifications
- Prior experience in a healthcare environment and knowledge of medical insurance preferred
- Socially perceptive and ability to relate to children and how they interact with their families
- Comfortability with routinely shifting demands
- Navigate multiple computer systems
- Prior Front Desk, concierge, customer service or other hospitality experience preferred
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