Front Desk Associate
On-siteFort Pierce, Florida, United States or Port Saint Lucie, Florida, United States
Job Summary
Greet patients warmly, verify appointment details, and collect necessary documentation including ID, insurance cards, and referral forms. Book, confirm, and reschedule appointments while verifying insurance eligibility and benefit coverage for all in-office visits. Collect co-payments, calculate patient financial responsibility, and communicate billing procedures before documenting in the practice management system. Enter data accurately, complete chart prep, and manage medical records requests. Answer phones, relay messages between patients and clinical staff, and maintain protected health information in accordance with HIPAA guidelines. Maintain a clean reception area, accept deliveries from vendors, and participate in team huddles and training for new personnel.
Required Qualifications
- High School Diploma or the equivalent years related experience required
- Strong reliability with good attendance and punctuality
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
- Strong interpersonal and communication skills
- Attention to detail for accurate data entry and insurance verification; strong organizational skills
- Basic understanding of healthcare insurance payors and programs
- Ability to multitask in a fast-paced environment
- Familiarity with healthcare regulations (HIPAA, privacy laws)
- Basic math and cash handling
- Excellent customer service skills
Desired Qualifications
- Nextech/ICP experience strongly preferred
- Minimum of 1-year medical office experience strongly preferred
- Understanding of medical terminology
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