Front Desk Associate
On-siteDearborn, Michigan, United States
Job Summary
Greet patients warmly, verify appointment details, and collect necessary documentation including ID, insurance cards, and referral forms. Book, confirm, and reschedule appointments while verifying insurance eligibility and benefit coverage for all visits. Collect co-payments, calculate financial responsibility, and explain billing procedures before documenting in the practice management system. Enter data accurately, complete chart prep, and handle medical records requests. Answer phones, relay messages between patients and clinical staff, and maintain protected health information in accordance with HIPAA guidelines. Maintain a clean reception area, address patient concerns professionally, and participate in orientation and team meetings as directed.
Required Qualifications
- High School Diploma or the equivalent years related experience required
- Strong reliability with good attendance and punctuality
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level
- Strong interpersonal and communication skills
- Attention to detail for accurate data entry and insurance verification; strong organizational skills
- Basic understanding of healthcare insurance payors and programs
- Ability to multitask in a fast-paced environment
- Familiarity with healthcare regulations (HIPAA, privacy laws)
- Basic math and cash handling
- Excellent customer service skills
Desired Qualifications
- Nextech/ICP experience strongly preferred
- Minimum of 1-year medical office experience strongly preferred
- Understanding of medical terminology
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