Front Desk Associate
On-siteBirmingham, Alabama, United States or Homewood, Alabama, United States
Job Summary
Greet members, prospective members, and guests while providing exceptional customer service. Handle all front desk activities, including answering phones, checking members into the PEAK/ABC IGNITE purchasing system, and assisting with new membership sign-ups. Take prospects on facility tours, update member account information, and respond to questions or concerns by elevating issues to management as needed. Maintain club neatness by completing daily cleaning assignments and performing repetitive motions while typing. Requires a high school diploma, basic computer proficiency, and CPR/AED certification; involves continual standing, walking, and exposure to cleaning chemicals.
Required Qualifications
- High School diploma/GED equivalent required
- Must be able to occasionally lift up to 50 lbs
- Punctuality and reliability is an absolute must
Desired Qualifications
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude
- CPR / AED certification preferred
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel
- Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.